Our primary responsibility is to help our patients experience good dental health and we wish to spend our time and energy toward that end. To avoid misunderstandings, we would like you to know about our financial guidelines and office routines.
Information about dental insurance:
Please understand that your dental insurance benefit program is a contract between you, your employer, and your insurance carrier. We are not a party to that contract. You (not your insurance carrier) are ultimately responsible for payment.
Remember that “Covered” dental treatment is negotiated with the employer, so some necessary dental treatment may not be covered by your insurance carrier. Insurance companies often make up their own Maximum fee that they pay a percentage of. Usually, they will not share this information with us, so we have to make estimates that may be incorrect.
If you would like us to bill your insurance, we need accurate personal and insurance information. You may be asked to provide your social security number and copies of your driver’s license and insurance card.
|We will diagnose dental problems as accurately as possible, but changes may occur after treatment is started.
|Based on our diagnosis, we will estimate the total cost prior to performing treatment.
|If you have insurance, we will work very hard to calculate the expected insurance benefit and your co-payment.
|As a courtesy to you, we will bill your insurance for you after treatment is completed.
|After insurance pays, we will notify you of any difference between the actual and estimated insurance payment.
|We will promptly credit you any over-payment or ask you to promptly pay for any underpayment.
|To make treatment more affordable, we offer the following financial options:
|Receiving a 10% non-billing discount (7% if by credit card).
|Financing for up to five years through Care Credit.
|Asking the doctor to review the treatment alternatives again.
|Spreading treatment appointments to fit your financial schedule.
|Prepaying through a 'lay-away' type payment plan.
|Using automatic debit/credit card billing.
Office routines you should remember:
|We accept cash, bank debit cards, credit cards, and Care Credit. We are unable to accept checks until you have become part of our Continuing Care family.
|Accounts unpaid for over 60 days may accrue interest at 18% per year, or 1.5% per month. If your check is returned to us for Non Sufficient Funds, you will be charged a fee of $25.
|We must use the doctor's time efficiently and help children who need our care. We request 48 hours notice to cancel or reschedule an appointment.